Pokemon Go
Losing access to Pokemon Go is one thing, but not being able to open the game at all is something else entirely. Niantic, the developer behind the augmented reality Pokemon Go and the Harry Potter game, reaches out to players who are unable to get the games to open and asks them to use in-app support, except the feature is entirely inaccessible because the players in question cannot even log into the game in the first place.
“Just when they thought it couldn’t get worse, they tried opening the game again and, unsurprisingly, failed,” a Reddit user penned. “Niantic sends them this message, except they forgot they CANNOT OPEN THE APP.”
The entire situation is not entirely humourous, as Niantic has been known to provide assistance to players facing technical difficulties with Pokemon Go. Their in-app support is also a convenient way for players to reach out for help without conducting research or visiting third-party websites, including TrustedReviews.
However, the irony in suggesting in-app support to someone who can’t even access the app is certainly not lost on the player or the community.
“Literally not even the slightest bit of this is funny to them,” one user replies. Another person remarks, “It’s almost as if Niantic actually can’t see their account when they’re logged out of the game.” While a third adds, “Wow, it’s definitely… something to see them suggest in-app support when they can’t even use the app.”
The phenomenon is a good reminder for Niantic to ensure that the in-app support feature is actually accessible to players who might want to report a bug or request assistance with account issues. After all, if players can’t even reach the feature, it becomes a less useful safety net.
Hopefully, the players in question were able to find an alternative method of reaching out to Niantic. However, it’s unclear whether their issue was resolved.
In any case, other players who are experiencing difficulties accessing the game might want to explore alternative methods of contacting Niantic for assistance, rather than have to go through in-app support.
Despite its notorious log-in issues, Pokemon Go continues to reign as a hit game worldwide. Niantic’s prompt response to technical issues reflects its commitment to player satisfaction. While these individual incidents may seem funny or trivial, it shows that the developer cares about the player experience and can correct mistakes.
As the augmented reality game evolves and introduces new features, reaching out to players is vital to ensure that they are taking appropriate action to avoid technical issues and guide players on gameplay mechanics.
