Graphics card failure rates and warranty claim processing times

Graphics card failure rates and warranty claim processing times at retailer Digitec Galaxus AG are revealed, showcasing who's best and worst for customer service.

Graphics card failure rates and warranty claim processing times
Published by Noah @ PC Game Spotlight 10 months ago

Graphics Card Failure Rates and Warranty Claim Processing Times

Digitec Galaxus AG has shared some interesting Graphics Card failure rate statistics, alongside Warranty Claim processing time information. The data is limited to the retailer itself, and therefore doesn’t represent global numbers, but it does give us a better idea of which companies are best and worst for Customer Service.

Digitec Galaxus AG is the Swiss arm of the global Digitec Galaxus retailer group, which, in addition to its online stores, also operates over 200 retail stores across Switzerland. The retailer group has shared some interesting graphics card stats, alongside warranty claim processing time information.

The following graphics card failure rate information is based on the number of replacements issued by Digitec Galaxus AG between January 1, 2019, and April 30, 2020. It doesn’t look like there are any more recent stats available, but it should give us a good idea of which graphics card makers are the best and worst right now.

The lowest graphics card failure rate belongs to Gainward, with 0.4%. The Taiwanese company is currently the only brand represented in our best graphics card lineup, and we recently checked out its GeForce FX6200 Turbo graphics card.

Palit sits in third place with 0.8%, followed by Lenovo and HP, which primarily sell prebuilt systems. Both of these brands are likely to have significantly higher failure rates if you factor in their entire product lines, but it does give us a good idea of how well the companies handle RMA requests.

The highest failure rate belongs to AMD, with a scary 1.4%. It’s likely that this figure refers to reference models, which are often used by system integrators. That said, you should always check the manufacturer warranty status of any AMD graphics card that you’re thinking of buying, as failures can occur even with the best graphics card.

The following graphics card manufacturers have the following failure rates:

  • Inno3D has the lowest failure rate amongst Nvidia partners at 0.9%.
  • EVGA, which used to make graphics cards, now only makes gaming graphics cards, and its failure rate sits at a worrying 1.8%.
  • Asus and MSI are tied at 1.4%.
  • Gigabyte sits at 1.9%.
  • ASRock at 2.1%.

The company with the longest RMA processing time is Gigabyte, at 17 working days. ASRock and Palit only ask for two working days, which will likely speed up the process.

If you’re looking for a new graphics card, we’ve got a selection of the best options available right now.

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